Follow-Up Naturopathic Consultation
Cancellation Policy
This policy applies to all appointments and services booked through WellnessHampton.com. Booking & confirmation • Your appointment request is considered pending until it is confirmed. • You’ll receive confirmation and appointment details by email (and SMS if you provided a mobile number and opted in). • If you don’t see messages, please check your spam/junk folder and ensure your contact details are correct. Communication (email & SMS) • Email and SMS are used for scheduling, confirmations, reminders, and appointment updates. • Standard messaging is not monitored 24/7 and is not for urgent or emergency concerns. If you have urgent symptoms, seek immediate medical care or call 911. Cancellations & rescheduling • 24+ hours before your appointment: you may cancel or reschedule for a full refund. • Within 24 hours of your appointment: cancellations and rescheduling are non-refundable. • No-shows: non-refundable. Exceptions (limited) The following exceptions may apply: • Provider cancellation/reschedule: If I need to cancel or reschedule your appointment, you may choose a full refund or reschedule. • Emergency (case-by-case): A true emergency (e.g., ER visit, accident, immediate family emergency) may qualify for a one-time courtesy reschedule (or a refund at my discretion). • Technical failure on my side: If the session can’t take place due to a platform/provider issue on my end, you may choose to reschedule or receive a refund. • Duplicate charge/billing error: Any duplicate charge or billing mistake will be refunded. • Extreme weather/declared emergency: If travel is unsafe or a declared emergency is in effect, you may reschedule without penalty. Late arrivals • Sessions end at the scheduled end time. • If you join late, only the remaining time is available. • No extensions are provided, and the appointment is charged in full. If an appointment isn’t confirmed or canceled • If you submit a booking request and do not cancel it, the appointment may be confirmed automatically as the scheduled time approaches. • Once an appointment is confirmed, it is treated as a reserved time on my calendar and is subject to the cancellation terms above (including the within-24-hours non-refundable window). • If you need to change or cancel, please do so as early as possible to avoid fees. Help If you need help rescheduling or have trouble with confirmations or reminders, email julia@wellnesshampton.com.
Contact Details
338 Main Street, Sag Harbor, NY 11963, USA